Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return according to the conditions below.
Right of Withdrawal
In accordance with European consumer protection laws, customers have the right to return items within 14 days of receiving the order without providing a reason.
To exercise this right, you must notify us within the withdrawal period.
Return Conditions
To be eligible for a return:
- Items must be unused and unworn
- Items must be returned in original packaging
- All tags and accessories must be included
- Proof of purchase must be provided
Products that show signs of wear or damage caused by the customer may not qualify for a refund.
Return Procedure
To request a return, please contact our customer support team with your order number and the reason for your return.
Once your request is approved, we will provide instructions on how to return the item.
Items returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping method to ensure safe delivery of returned items.
Refund Process
After the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping fees may not be refundable unless the return is due to our error.
Contact Us
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Email: info@purstich.com
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